Issue:
The customer cannot see accounts or can see only some of them
Resolution:
- Nordea authorization
The customer needs to be authorised for the agreement in Nordea Business.
Consent can be provided to a TPP for PSD2 scope within the Small and Medium Enterprises (SME) segment without any additional agreement between the end customer and Nordea.
After consent is provided, TPPs need an access token to use Account Information Service (AIS) and Payment Initiation Services (PIS). To receive this token, the Nordea customer needs to authenticate themselves and authorise such access. This ensures that TPPs will be able to use Account Information and Payment Initiation Services only when Nordea customers confirm they agree to such usage with their credentials.
NOTE: The authorisation code can be used only once and cannot be reused after it is exchanged for an access token.
Since 5 October 2022, the authorisation rights to third-party services are included in the Corporate Netbank (CN) administration rights as a default service.
There is no longer a need for a separate registration form or registration in CNA to enable third-party services for corporate customers.
The corporate customer CN administrators with Confirm rights (alone or together) will have authorisation to grant access for any licensed third-party provider. Consent can be provided to a TPP for PSD2 services without any additional agreement needed between the customer and Nordea. The CN Administrator does not need any separate PoA for Open Banking and does not need to send in a registration form for accessing PSD2 services. The authorisation rights to grant access to PSD2 licensed TPPs are included in the CN administration rights by default.
For a user to verify or update a Netbank agreement (Corporate Netbank/Nordea Business) and update account category, they can reach out to their Cash Management/Customer Relationship Manager.
- Account categories
The SME AIS service filters only accounts with categories such as TRANSACTION, SAVINGS and CURRENCY. Accounts categorised as OTHER are not returned by the Open Banking API.
- Technical issues:
If the conditions above are met, please use the following form to submit your issue for additional investigation:
Nordea Open Banking technical assistance
When submitting, provide the body of an API request, the full body of an API response, and specify which account(s) you expected to see but are not present.